Description

You will lead the resolution of complex L2 and L3 technical support escalations.

This role is on-site.

Responsibilities

• Manage and resolve complex L2/L3 technical support issues.
• Act in a Lead capacity within the support function.
• Apply L2 and L3 support methodologies to drive issue resolution.
• Leverage deep experience with Spark processing for data-related escalations.

Required Skills

• 10+ years of professional experience in support engineering roles.
• Expert proficiency in Java and Python.
• Hands-on expertise with AWS services, including Redshift, Aurora, SQS, Glue, and Airflow.
• Demonstrable experience with Databricks.
• Deep experience with Spark processing.
• Proficiency in L2 and L3 support methodologies.

Preferred Skills

• Experience acting in a Lead capacity within a support function.

Key Skills

Education

Any Gradute