Description

You will resolve complex payment disruptions and drive root cause analysis for enterprise banking infrastructure.

Responsibilities

• Monitor transaction flows (ATM, POS, Online, RTP) and proactively resolve payment disruptions within SLAs.
• Perform deep-dive analysis on production incidents involving Base24, MTS, or switching components.
• Coordinate with infrastructure teams for patch management, capacity issues, and system upgrades.
• Drive problem management, post-incident reviews, and provide full RCA documentation.
• Liaise with ACI or third-party vendors for code-level fixes and compliance tasks.

Required Skills

• 7+ years in Payments Support, including L2/L3 roles within enterprise banking environments.
• Hands-on experience with Base24 Classic / UP Framework and Modular Transaction Switch (MTS).
• Deep understanding of ISO 8583, XML, and JSON payment message structures.
• Proficiency in Unix/Linux administration and Shell/PERL scripting.
• Experience with Card processing systems (debit/credit, EMV, tokenization) and ACH, Wire, RTP flows.
• Knowledge of middleware interfaces including MQ, APIs, and TCP/IP.
• SQL proficiency and experience with relational databases.
• Familiarity with monitoring tools such as Splunk, AppDynamics, ELK, or Control-M.

Key Skills

Education

graduation