Description

You will provide advanced technical support for in-home Wi-Fi environments.

Responsibilities

• Troubleshoot in-home Wi-Fi issues and provide detailed technical inputs in trouble tickets.
• Collaborate with vendors, end users, and engineering teams to resolve incidents and manage problems.
• Work closely with Tier 1 NMC/NOC monitoring teams to ensure rapid issue detection.
• Perform rigorous data analysis and document findings within ticket logs.
• Follow established Incident Management, Change Management, and SLA processes.

Required Skills

• 3+ years of experience in Application Support and maintenance.
• Domain knowledge of IEEE 802.11b/g/n/ac/ax WLAN standards.
• Hands-on experience with Wi-Fi MESH networking.
• Proficiency in debugging and analysis within Linux environments.
• Understanding of DHCP, DNS, Firewall, and Internet Security.
• Experience using network test tools and traffic generators.
• Practical knowledge of ITIL and ITSM concepts.
• Proven experience with Incident Management and Change Management processes.
• Bachelor’s Degree in IT, Computer Science, or equivalent work experience.

Preferred Skills

• Strong knowledge of IP networking and Cable Domain.
• Experience with setup, configuration, and troubleshooting of in-home devices.

Key Skills

Education

Any Graduate