Description

Provide advanced technical support for in-home Wi-Fi environments, ensuring rapid incident resolution and system stability.

This role is on-site.

Responsibilities

• Troubleshoot complex in-home Wi-Fi issues and document detailed technical findings in trouble tickets.
• Collaborate with vendors, end users, and engineering teams to resolve incidents and manage ongoing problems.
• Partner with Tier 1 NMC/NOC monitoring teams to ensure rapid detection and escalation of issues.
• Perform rigorous data analysis and maintain accurate ticket logs following established Incident and Change Management processes.

Required Skills

• 3+ years of experience in Application Support and maintenance.
• Domain knowledge of IEEE 802.11b/g/n/ac/ax WLAN standards.
• Hands-on experience with Wi-Fi MESH networking architectures.
• Proficiency in debugging and analysis within Linux environments.
• Strong understanding of DHCP, DNS, Firewall, and Internet Security protocols.
• Experience using network test tools and traffic generators.
• Practical knowledge of ITIL and ITSM concepts.
• Proven experience with Incident Management and Change Management processes.

Preferred Skills

• Strong knowledge of IP networking and Cable Domain.
• Experience with setup, configuration, and troubleshooting of in-home devices.

Key Skills

Education

Any Graduate