← Back to jobs

E-Solutions Logo
L2/L3 Wi-Fi Support

E-Solutions

 

Amsterdam, North Holland, Netherlands

Posted On: 4 days ago
Experience: 3+ years
Availability: Onsite
Openings: 1
Category: L2/L3 Wi-Fi Support Engineer
Tenure: No Preference/Any
Related Jobs

No related jobs found

Description

Provide advanced technical support for in-home Wi-Fi environments, ensuring rapid incident resolution and system stability.

This role is on-site.

Responsibilities

  • Troubleshoot complex in-home Wi-Fi issues and document detailed technical findings in trouble tickets.
  • Collaborate with vendors, end users, and engineering teams to resolve incidents and manage ongoing problems.
  • Partner with Tier 1 NMC/NOC monitoring teams to ensure rapid detection and escalation of issues.
  • Perform rigorous data analysis and maintain accurate ticket logs following established Incident and Change Management processes.

Required Skills

  • 3+ years of experience in Application Support and maintenance.
  • Domain knowledge of IEEE 802.11b/g/n/ac/ax WLAN standards.
  • Hands-on experience with Wi-Fi MESH networking architectures.
  • Proficiency in debugging and analysis within Linux environments.
  • Strong understanding of DHCP, DNS, Firewall, and Internet Security protocols.
  • Experience using network test tools and traffic generators.
  • Practical knowledge of ITIL and ITSM concepts.
  • Proven experience with Incident Management and Change Management processes.

Preferred Skills

  • Strong knowledge of IP networking and Cable Domain.
  • Experience with setup, configuration, and troubleshooting of in-home devices.

Education

Any Graduate

Related Jobs

No related jobs found

← Back to jobs