Description

Role Overview:

The L3 Application Support Engineer will provide advanced production support for business-critical applications built using Java, Spring Boot, and Angular.

Key Responsibilities:

• Provide L3 production support for enterprise applications developed using Java, Spring Boot, and Angular.
• Perform in-depth root cause analysis (RCA) for recurring and complex incidents.
• Debug application issues related to APIs, microservices, backend logic, and frontend components.
• Analyze logs, stack traces, database issues, and performance bottlenecks.
• Implement bug fixes, patches, and minor enhancements in coordination with development teams.
• Support production deployments, releases, hotfixes, and post-release validations.
• Work with L2 support teams to guide issue triage and resolution.
• Ensure adherence to SLAs, incident management, and change management processes.
• Participate in on-call rotational shifts as part of 24x7 support coverage.
• Maintain and improve support documentation, runbooks, and SOPs.
• Proactively identify stability, performance, and security improvements.

Required Skills:

• Java
• Spring Boot
• Angular

Qualifications:

• 6-8 years of relevant application support and development experience

Key Skills

Education

Any Graduate