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L3 Application Support Engineer

Prophecy Technologies

 

Dallas, TX, USA

Posted On: 30+ days ago
Experience: 8+ years
Availability: Hybrid
Openings: 1
Category: Application Support Engineer
Tenure: No Preference/Any
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Description

Provide Level 3 production support for a legacy C++ treasury platform on Unix/Solaris. You will own incident resolution, root cause analysis, and code-level debugging for mission-critical banking operations.

Responsibilities

  • Investigate and resolve complex production incidents impacting treasury operations.
  • Perform root cause analysis for system defects, outages, and operational failures.
  • Analyze and debug C++ application code to identify and fix system issues.
  • Implement bug fixes, patches, and minor enhancements to maintain stability.
  • Create and maintain technical documentation, operational runbooks, and troubleshooting guides.

Required Skills

  • 8+ years of experience in C++ application development or production support.
  • Hands-on experience supporting applications on Unix and Solaris environments.
  • Proven track record providing L3 production support for enterprise applications.
  • Strong debugging, troubleshooting, and log analysis skills.
  • Experience with shell scripting for automation and diagnostics.
  • Ability to diagnose and resolve issues in large legacy codebases.
  • Strong understanding of incident management and production support processes.

Preferred Skills

  • Experience working with treasury systems, liquidity management, or internal banking platforms.
  • Familiarity with backend data stores or enterprise databases.

Key Skills
Education

Any Graduate

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