Description

You will provide Level 3 production support for enterprise applications built with Java, Spring Boot, and Angular. You own complex incident resolution, root cause analysis, and permanent fixes while adhering to SLAs and change management processes.

Responsibilities

• Resolve complex incidents across backend services, APIs, microservices, databases, and Angular frontend components.
• Perform detailed root cause analysis on application logs, stack traces, JVM issues, and performance bottlenecks.
• Implement bug fixes, patches, configuration changes, and minor enhancements in coordination with development teams.
• Support production deployments, releases, and hotfixes, including post-release validation.
• Maintain and enhance support documentation, SOPs, runbooks, and knowledge base articles.

Required Skills

• 5+ years of experience in application support or engineering roles.
• Strong proficiency in Java and Spring Boot for backend troubleshooting.
• Experience debugging Angular-based frontend applications.
• Ability to analyze APIs, microservices architectures, and database interactions.
• Proven track record of conducting root cause analysis and resolving recurring production issues.
• Familiarity with SLA, incident, problem, and change management processes.
• Bachelor's degree in Computer Science or a related field.

Preferred Skills

• Experience collaborating with DevOps and infrastructure teams for environment and deployment issues.
• Ability to propose long-term architectural improvements based on incident trends.

Key Skills

Education

Bachelor's degree