Description

You provide Level 3 production support for enterprise applications built with Java, Spring Boot, and Angular.

This role is on-site.

Responsibilities

• Resolve complex incidents across backend services, APIs, microservices, databases, and Angular frontend components.
• Perform detailed root cause analysis on application logs, stack traces, JVM issues, and performance bottlenecks.
• Implement bug fixes, patches, configuration changes, and minor enhancements in coordination with development teams.
• Support production deployments, releases, and hotfixes, including post-release validation.
• Maintain and enhance support documentation, SOPs, runbooks, and knowledge base articles.

Required Skills

• 5+ years of experience in application support or engineering roles.
• Strong proficiency in Java and Spring Boot for backend troubleshooting.
• Experience debugging Angular-based frontend applications.
• Ability to analyze APIs, microservices architectures, and database interactions.
• Proven track record of conducting root cause analysis and resolving recurring production issues.
• Familiarity with SLA, incident, problem, and change management processes.
• Bachelor's degree in Computer Science or a related field.

Preferred Skills

• Experience collaborating with DevOps and infrastructure teams for environment and deployment issues.
• Ability to propose long-term architectural improvements based on incident trends.

Key Skills

Education

Bachelor's degree