Description

You will manage and implement end-user computing solutions within a large-scale, highly regulated, multi-vendor environment.

Responsibilities

• Implement and manage desktop, laptop, mobile, and virtual desktop infrastructure (VDI).
• Deploy and configure Windows and macOS operating systems ensuring security compliance.
• Develop and maintain system images, software packages, and PowerShell scripts for automation.
• Troubleshoot hardware, software, and peripheral issues to resolve complex technical problems.
• Monitor system performance and implement endpoint security measures including encryption and antivirus.

Required Skills

• 7+ years of experience in Deskside Support within complex, regulated environments.
• 5+ years managing OS and application patching and packaging via Intune or SCCM.
• 6+ years managing Virtual Desktop environments and Mobile Device Management (MDM).
• Extensive experience supporting Windows Enterprise customers in 300+ node environments.
• Proficiency with Windows, macOS, and Linux operating systems.
• Hands-on experience with Citrix Virtual Apps and Desktops.
• Technical knowledge of M365, Okta, Active Directory, and Tanium.
• Proficiency in automation using PowerShell or other scripting languages.
• Experience with endpoint protection systems such as SEP.

Preferred Skills

• Experience developing knowledge base articles and user training materials.
• Ability to coordinate technology evaluations and strategic planning with cross-functional teams.

Key Skills

Education

Any Graduate