Description

You will diagnose and resolve escalated technical issues to minimize business disruption. You implement, maintain, and optimize systems, networks, and applications following industry best practices. You lead root cause analysis for recurring incidents and develop preventative solutions. You provide mentorship and technical guidance to Level 1 and Level 2 support engineers. You collaborate with project teams and stakeholders to support infrastructure upgrades and deployments.

Responsibilities

• Resolve escalated technical issues to minimize business disruption.
• Implement and optimize systems, networks, and applications.
• Lead root cause analysis for recurring incidents.
• Mentor Level 1 and Level 2 support engineers.
• Collaborate on infrastructure upgrades and deployments.

Required Skills

• 5+ years of experience in technical support or engineering roles.
• Hands-on experience with .NET Core development and troubleshooting.
• Hands-on experience with Python development and application maintenance.
• Strong understanding of operating systems and networking protocols.
• Knowledge of security protocols.
• Bachelor’s degree in computer science, engineering, or related field (or equivalent experience).

Key Skills

Education

Any Graduate