Description

You will provide advanced technical support for mobile device management (MDM) and employee technology services, focusing on complex issue resolution and automation.

This role is on-site.

Responsibilities

• Diagnose and resolve complex technical issues related to mobile device platforms and MDM solutions.
• Evaluate and implement new MDM technologies to improve service delivery.
• Assist end users with varying technical backgrounds through effective communication and remote troubleshooting.
• Apply mobile device security best practices and ensure compliance with regulations.
• Use scripting to automate troubleshooting tasks and improve operational efficiency.

Required Skills

• 2 to 6 years of experience in technical support or IT roles with a focus on mobile device management.
• Proficiency with MDM solutions including MobileIron, VMware AirWatch, Microsoft Intune, or JAMF.
• Strong knowledge of iOS and Android operating systems and associated applications.
• Experience with remote troubleshooting and support tools.
• Basic scripting skills using PowerShell or Bash for automation.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Ability to solve technical problems and communicate solutions clearly.

Key Skills

Education

Any Graduate