Description

You provide escalated technical support for LeX platform application issues, diagnosing and resolving complex problems through in-depth analysis.

This role is remote.

Responsibilities

• Diagnose and resolve complex LeX platform application issues through in-depth analysis.
• Monitor, maintain, and optimize systems to ensure platform stability and performance.
• Assist with deployment, release checkouts, and configuration changes like rate limits and user onboarding.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures.
• Develop and maintain technical documentation, including troubleshooting guides and SOPs.

Required Skills

• 5+ years of experience in L3 support or a similar role.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong proficiency in JAVA programming and application support.
• Proficiency with Linux-based operating system, commands, and utilities.
• Experience analyzing System and Application logs in distributed systems.
• Strong ability to debug application issues to identify root cause.
• Good communication skills to articulate technical problems to App Dev teams.

Preferred Skills

• Experience with AWS or other Cloud Platforms.
• Familiarity with CI/CD Pipelines and DevOps practices.

Key Skills

Education

Any Gradute