Description

You will lead the technical support and management of customer laboratory IT environments and integrated instrumentation.

Responsibilities

• Manage laboratory IT environments, including benchtop computing design, Windows-based platform connectivity, and desktop hardware support.
• Lead a technical team through daily ticket scrums, regular 1-1s, hiring, performance reviews, and mentorship of junior members.
• Oversee ServiceNow requests and incidents to meet SLA requirements and provide regular governance reporting.
• Maintain physical inventories of lab equipment, PCs, and software while managing equipment onboarding, retirement, and relocation.
• Implement Windows-based security, including user permissions, group policies, and local security policies.
• Act as the primary technical liaison between clients, business units, and corporate IT teams.

Required Skills

• 5+ years of technical experience in lab IT or a regulated IT environment.
• 2+ years of supervisory experience in an IT setting.
• Proven ability to troubleshoot complex instrument and technology issues.
• Experience managing Windows-based platforms, operating systems, and desktop hardware.
• Strong ability to document procedures, policies, troubleshooting steps, and best practices.
• Ability to manage multiple projects and tasks within prescribed timeframes.
• Knowledge of laboratory safety practices.
• Excellent verbal and written communication skills for client and stakeholder interaction.

Preferred Skills

• Experience in a Lab GxP environment.
• Hands-on experience with scientific instrumentation.
• Experience with SOP creation and change control management.

Key Skills

Education

Any Graduate