Description

Core Responsibilities
·        Developing applications that interact with web services, APIs, and other software applications.
·        Mentoring and leading AI design and development efforts as needed.
·        Conducting peer reviews for AI design and development efforts to ensure existing standards are adhered to and establish additional standards as needed.
·        Designing the overall structure of Agentic AI solutions, including determining necessary features, user flow, API development and integration with other systems. Requires understanding of API design principles and specific constraints of AI service interfaces.
·        Implementing and tuning Natural Language Processing techniques to improve AI assistants’ understanding and response accuracy.
·        Training and deploying AI models, and monitoring solution performance by creating and utilizing Dashboards.
·        Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the AI solution context.
·        Designing conversational flows that provide a seamless and intuitive user experience, with strong focus on making the agent interactions as human-like and engaging as possible.
·        Analyzing agent interaction data to identify patterns, trends, and areas for improvement. Preparing reports on agent performance metrics.
·        Identifying and resolving issues related to agent performance, including debugging and updating the system as necessary.
·        Ensuring the AI agent/ conversational assistant complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data.
·        Working effectively with cross-functional teams, including business analysts, UX designers, project managers, and business customers and business SMEs from across the enterprise. Good communication skills are essential

Key Skills

Education

Bachelor's degree