Description

Resources needed for horizontal roles intended to support our broader consumer engagement AI strategy.
Seeking a Principal AI/ML Engineer to provide hands-on technical leadership for Applied AI and Intelligent Automation solutions that transform consumer engagement, contact center operations, workforce productivity, and digital business processes.
This role will lead the architecture, design, prototyping, and engineering of next-generation capabilities across Conversational AI, Contact Center AI, Agent Assist AI, Intelligent Automation, and Intelligent Digitization.

The Principal Engineer will work across AI/ML, software, cloud, data, integration, and product teams to convert business opportunities and emerging AI technologies into secure, scalable, production-ready solutions

Key Skills

Education

Bachelor's degree