Description

You will lead defect triage and technical support for business-critical retail applications.

This role is on-site.

Responsibilities

• Lead the Defect Triage Bridge and represent critical application flows to stakeholders.
• Troubleshoot defects by analyzing logs, APIs, latency, and performance metrics.
• Manage ticket alignment in JIRA to meet SLA requirements and escalate P1 issues to leadership.
• Support non-production and performance environments, including NOD support as required.
• Coordinate with onsite and offshore teams through structured handover calls and execute regression tests on critical flows.

Required Skills

• 5+ years of experience in performance support and KPI monitoring.
• Proficiency with Splunk, Grafana, AppDynamics, and ServiceNow.
• Ability to execute SQL queries in SQL Server to verify SKUs, order status, and customer accounts.
• Experience debugging code in Java, Spring Boot, Groovy, or Angular.
• Strong understanding of retail systems, including shop, checkout, and customer journeys.
• Working knowledge of Gitlab and JIRA.
• Programming proficiency in Java/Spring Boot, Python, Angular, React, or Groovy.

Preferred Skills

• Knowledge of messaging queues and Deep.io.
• Experience using IDEs such as Visual Studio or IntelliJ.

Any Graduate degree required.

Key Skills

Education

Any Graduate