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Lead Application Support Engineer
Atlanta, GA, USA
Posted On: 30+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Application Support Engineer
Tenure: Contract - Corp-to-Corp
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Description
You will lead L2/L3 support for Java/Spring Boot microservices in cloud-native environments.
Responsibilities
- Lead L2/L3 support for Java/Spring Boot microservices.
- Handle incident triage, Root Cause Analysis (RCA), and resolution.
- Oversee monitoring tools and ensure proactive alerting is in place.
- Drive automation and streamline support workflows using scripting.
- Maintain runbooks, SOPs, and ITIL-aligned processes while mentoring support engineers.
Required Skills
- 5+ years of experience in application support or engineering.
- Expertise in Java and Spring Boot microservices.
- Proficiency in scripting languages like Python and Bash.
- Experience with monitoring stacks including AppDynamics, Grafana, ELK, CloudWatch.
- Familiarity with ITIL processes and incident management.
- Experience troubleshooting complex distributed systems.
- Understanding of CI/CD pipelines and DevOps practices.
Education
Any Gradute
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