Description

You will lead technical support for distributed, cloud, and mainframe applications.

Responsibilities

• Lead major incident calls, engage necessary teams, and drive root cause analysis.
• Debug system components across cloud and distributed environments.
• Analyze and implement automation to reduce manual monitoring efforts.
• Provide technical recommendations for application design and optimization.
• Participate in monthly service reviews, disaster recovery events, and audit requests.
• Manage certificate creation/renewals and maintain knowledge articles.

Required Skills

• 6+ years of experience in Distributed Application Support.
• Hands-on experience with monitoring and alerting in Cloud and Mainframe environments.
• Proficiency with Unix, Linux, and Windows operating systems.
• Experience with SQL/PLSQL, DB2, Oracle, and Snowflake databases.
• Cloud expertise including AWS (S3, EC2, Lambda, SQS, IAM), Azure, OpenShift, RDS Aurora, and Postgres.
• Container orchestration using Docker, Kubernetes, and OpenShift.
• Monitoring tool experience with Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, or HiPam IBM Zolda.
• Messaging and middleware knowledge including Solace, Tomcat, Liberty, WebSphere, WebLogic, JBoss, IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, or Kafka.
• Scripting skills in Bash, Python, Ruby, Shell, Perl, or JavaScript.
• ETL experience with Informatica Datahub/IDQ or Talend.
• Scheduling tool experience with CA AutoSys or Control-M.
• Practical knowledge of ITIL Change, Incident, and Problem Management.

Preferred Skills

• Bachelor's degree or equivalent experience.

Key Skills

Education

Bachelor's degree