Description

You will lead application support operations within distributed, cloud, and mainframe environments.

Responsibilities

• Lead major incident calls, engage necessary teams, and drive root cause analysis for critical production issues.
• Debug system components across cloud and distributed environments to resolve complex technical problems.
• Provide technical recommendations for application design, optimization, and automation opportunities to reduce manual monitoring.
• Manage certificate creation and renewals, update knowledge articles, and participate in disaster recovery events and audits.
• Participate in monthly service reviews and execute ITIL Change, Incident, and Problem Management processes.

Required Skills

• 8+ years of experience in Distributed Application Support.
• Proficiency with SQL/PLSQL, DB2, Oracle, and Snowflake.
• Hands-on experience with Unix, Linux, and Windows operating systems.
• Cloud expertise including AWS (S3, EC2, Lambda, SQS, IAM), Azure, OpenShift, RDS Aurora, and Postgres.
• Container orchestration experience with Docker, Kubernetes, and OpenShift.
• Monitoring and data tool experience with Splunk, Dynatrace, ThousandEyes, Grafana, Selenium, and HiPam IBM Zolda.
• Experience with scheduling tools including CA AutoSys and Control-M.
• Middleware and messaging queue knowledge covering Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBOSS, IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, and Kafka.
• Scripting and automation skills in Bash, Python, Ruby, Shell, Perl, and JavaScript.
• ETL tool experience with Informatica Datahub/IDQ and Talend.
• Mainframe familiarity including Cobol, JCL, CICS, and Spufi.

Key Skills

Education

Bachelor's degree