Description

You will lead application support operations across distributed, cloud, and mainframe environments.

This role is hybrid.

Responsibilities

• Lead major incident calls, engage cross-functional teams, and drive root cause analysis for critical production issues.
• Debug system components across cloud and distributed environments to resolve complex technical problems.
• Provide technical recommendations for application design, optimization, and automation to reduce manual monitoring.
• Manage certificate lifecycles, update knowledge articles, and execute ITIL Change, Incident, and Problem Management processes.
• Participate in disaster recovery events, audits, and monthly service reviews.

Required Skills

• 8+ years of experience in Distributed Application Support.
• Proficiency with SQL/PLSQL, DB2, Oracle, and Snowflake.
• Hands-on experience with Unix, Linux, and Windows operating systems.
• Cloud expertise including AWS (S3, EC2, Lambda, SQS, IAM), Azure, OpenShift, RDS Aurora, and Postgres.
• Container orchestration experience with Docker, Kubernetes, and OpenShift.
• Monitoring and data tool experience with Splunk, Dynatrace, ThousandEyes, Grafana, Selenium, and HiPam IBM Zolda.
• Scripting and automation skills in Bash, Python, Ruby, Shell, Perl, and JavaScript.
• Mainframe familiarity including Cobol, JCL, CICS, and Spufi.

Preferred Skills

• Experience with scheduling tools (CA AutoSys, Control-M) and middleware/messaging queues (Kafka, WebSphere, WebLogic, IBM MQ).
• ETL tool experience with Informatica Datahub/IDQ and Talend.

Key Skills

Education

Bachelor's degree