Description

The ideal candidate will have strong Azure expertise and the ability to troubleshoot issues across multiple application and infrastructure layers.

Key Responsibilities

• Lead investigation and resolution of complex production issues across Azure-based applications.
• Troubleshoot across user interfaces, application services, APIs, integrations, databases, networking, and Azure PaaS environments.
• Utilize Azure Application Insights, Azure Monitor, and KQL to diagnose application performance issues, errors, and unexpected behavior.
• Coordinate major incident response, root cause analysis, and permanent corrective actions.
• Provide technical guidance to distributed onshore and offshore support teams.
• Collaborate with development teams on application changes, releases, production fixes, and readiness.
• Improve application monitoring, support processes, technical documentation, reliability, and team effectiveness.
• Partner with stakeholders to maintain application stability and deliver a strong user experience.

Required Qualifications

• Strong hands-on experience supporting Azure-based enterprise applications in production environments.
• Proven ability to troubleshoot across multiple application and infrastructure layers.
• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.
• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.
• Experience providing technical leadership to distributed support teams.
• Strong incident management, troubleshooting, and root cause analysis skills.
• Excellent communication, collaboration, ownership, and problem-solving abilities.
• Ability to work effectively in high-pressure production environments.

Preferred Qualifications

• Experience with Cosmos DB and/or PostgreSQL.
• Experience supporting applications within large, global enterprise environments.
• Exposure to Azure OpenAI, Generative AI, or related AI services.
• Azure certifications.
• ITIL experience.
• Bachelor's degree in Computer Science or a related field

Key Skills

Education

Any Graduate