Description

Responsibilities:

• Drive the full lifecycle development of enterprise chatbots and virtual assistants from design through production deployment.
• Design, develop, enhance, and support conversational applications using Microsoft Azure Bot Framework v4, Kore.ai, or similar Conversational AI technologies.
• Develop custom conversational application functionality using C#, .NET, JavaScript, HTML, and CSS.
• Design and implement conversational flows, dialog management, intent handling, and application logic.
• Integrate conversational applications with enterprise systems, APIs, databases, and backend services.
• Develop integrations using Azure Functions, Azure Logic Apps, REST APIs, and other integration technologies.
• Support integrations with enterprise applications such as Salesforce, including live-agent handoffs, Knowledge retrieval, Case creation, and other workflows.
• Troubleshoot issues across the full application stack, including conversational flows, application code, APIs, databases, web applications, and backend integrations.
• Incorporate NLP/NLU technologies to understand user intent and provide accurate conversational responses.
• Integrate Generative AI and LLM services where appropriate to enhance conversational experiences, search, fallback handling, and content generation.
• Develop conversational experiences across web, mobile, messaging, and other digital channels.
• Work with SQL and application databases to understand data flows, troubleshoot issues, and support integrations.
• Monitor conversation performance and user interactions to identify opportunities to improve accuracy and user experience.
• Collaborate with product owners, developers, UX/UI teams, business stakeholders, and enterprise application teams.
• Participate in application architecture, testing, deployment, CI/CD, and production support activities.
• Stay current with emerging Conversational AI and Generative AI technologies and identify opportunities to apply them within the platform.
   

Required Skills:
 

• 5+ years of professional software development experience.
• Strong hands-on experience building and deploying production enterprise chatbots, virtual assistants, or Conversational AI applications.
• Strong software engineering and application development background with the ability to work across multiple layers of an application.
• Strong hands-on C# and .NET development experience.
• Experience with Microsoft Azure Bot Framework v4 or strong experience with another enterprise Conversational AI/chatbot development platform.
• Strong web development skills including JavaScript, HTML, and CSS.
• Experience designing conversational flows, dialog management, intent handling, NLP/NLU, and chatbot application logic.
• Strong REST API and enterprise systems integration experience.
• Strong SQL and database skills, including the ability to query data and troubleshoot application/data integration issues.
• Experience integrating applications with backend systems and enterprise services.
• Ability to troubleshoot complex technical issues across application code, APIs, databases, web applications, and integrations.
• Experience with modern SDLC practices, source control, testing, and CI/CD.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively across technical, product, UX, and business teams.
• Excellent verbal and written communication skills.
   

Preferred Skills:
 

• Deep experience with Microsoft Azure Bot Framework v4, including Adaptive Dialogs, Waterfall Dialogs, and middleware customization.
• Experience with Azure Functions and Azure Logic Apps.
• Experience with Azure OpenAI, GPT, Claude, Gemini, or other Generative AI/LLM technologies.
• Experience integrating traditional Conversational AI/NLU capabilities with Generative AI models.
• Experience with Azure Conversational Language Understanding (CLU) or similar NLU technologies.
• Experience with Salesforce REST/SOAP APIs, Live Agent integrations, Knowledge retrieval, or Case creation.
• Experience with Azure Cosmos DB for conversation state, user data, or telemetry.
• Experience with MuleSoft or similar enterprise middleware/ESB technologies.
• Experience with Power BI or other tools used to analyze conversation logs and application performance.
• Experience with Kore.ai or other enterprise Conversational AI platforms.
• Experience deploying conversational applications across web and mobile channels.
• Exposure to AI-powered search, Retrieval-Augmented Generation (RAG), AI agents, or agentic workflows.
• Bachelor's Degree

Key Skills

Education

Bachelor's degree