Description

Lead the full lifecycle development of enterprise chatbots and virtual assistants from design through production deployment.

This role is hybrid.

Responsibilities

• Design, develop, and enhance conversational applications using Microsoft Azure Bot Framework v4, Kore.ai, or similar platforms.
• Implement custom functionality using C#, .NET, JavaScript, HTML, and CSS to build robust conversational interfaces.
• Integrate conversational apps with enterprise systems, APIs, databases, and backend services like Salesforce for workflows and knowledge retrieval.
• Develop integrations using Azure Functions, Azure Logic Apps, and REST APIs to connect with live-agent handoffs and case creation.
• Troubleshoot issues across the full stack, including conversational flows, application code, APIs, and databases, while monitoring performance.

Required Skills

• 5+ years of professional software development experience with strong C# and .NET background.
• Hands-on experience building and deploying production enterprise chatbots or Conversational AI applications.
• Strong web development skills including JavaScript, HTML, and CSS.
• Experience with Microsoft Azure Bot Framework v4 or another enterprise Conversational AI platform.
• Proficiency in SQL and database skills for querying data and troubleshooting integration issues.
• Strong REST API and enterprise systems integration experience.
• Ability to design conversational flows, dialog management, intent handling, and NLP/NLU logic.
• Experience with modern SDLC practices, source control, testing, and CI/CD.
• Excellent analytical and problem-solving skills with strong verbal and written communication.

Preferred Skills

• Deep experience with Azure Bot Framework v4, including Adaptive Dialogs, Waterfall Dialogs, and middleware customization.
• Experience with Azure Functions, Azure Logic Apps, and Azure OpenAI or other Generative AI/LLM technologies.
• Experience integrating traditional Conversational AI/NLU capabilities with Generative AI models.

Key Skills

Education

Bachelor's degree