Description

You will lead the design, development, and deployment of conversational AI applications across IVR, chat, and voice platforms.

This role is on-site.

Responsibilities

• Build and refine chatbots, virtual assistants, and IVR systems to ensure intuitive user interactions.
• Develop and optimize NLU and NLP models to improve accuracy and intent identification.
• Work with Generative AI models and fine-tune LLM-based conversations for context-aware interactions.
• Integrate AI solutions with RESTful APIs and external web services.
• Collaborate with cross-functional teams to deploy conversational AI applications.

Required Skills

• 5+ years of experience in engineering roles.
• Hands-on experience developing conversational AI applications, including chatbots and virtual assistants.
• Expertise in intent identification and LLM development.
• Proficiency in integrating solutions with RESTful APIs.
• Experience with web services, data retrieval, and system integrations.
• Knowledge of natural language understanding (NLU) and processing (NLP) models.
• Experience working across IVR, chat, and voice platforms.

Preferred Skills

• Recent experience with KoreAI.

Key Skills

Education

Any Gradute