Description

You will lead the design, development, and deployment of conversational AI applications across IVR, chat, and voice platforms.

This role is on-site.

Responsibilities

• Build and refine chatbots, virtual assistants, and IVR systems for intuitive user interactions.
• Develop and optimize NLU and NLP models to improve accuracy and intent identification.
• Fine-tune LLM-based conversations using Generative AI for context-aware interactions.
• Integrate AI solutions with RESTful APIs and external web services.
• Collaborate with cross-functional teams to deploy conversational AI applications.

Required Skills

• 10+ years of professional engineering experience.
• Expertise in developing conversational AI applications, including chatbots and virtual assistants.
• Strong background in intent identification and LLM development.
• Proficiency in integrating solutions with RESTful APIs.
• Hands-on experience with conversational AI platforms, frameworks, and tools.
• Deep knowledge of web services, data retrieval, and system integrations.
• Experience working with Generative AI models and fine-tuning LLMs.

Preferred Skills

• Recent experience with Kore.ai.
• Direct experience with conversational AI projects.

Key Skills

Education

Any Graduate