Description

You will oversee and actively contribute to the daily support and reliability of the enterprise data and reporting ecosystem.

Responsibilities

• Lead and mentor a team of data support analysts, resolving tickets and data issues timely and accurately.
• Diagnose and resolve data load failures, access issues, and reporting anomalies across Snowflake and related tools.
• Monitor daily data health checks and ensure scheduled pipelines and report refreshes operate smoothly.
• Serve as the primary escalation point for complex data issues requiring cross-functional coordination.
• Collaborate with engineering and business users to investigate discrepancies and improve support processes via automation.

Required Skills

• 5+ years in data analytics, operations, or platform support, with 2+ years in a senior or lead role.
• Strong technical knowledge of Snowflake, SQL, and modern data architectures.
• Proven experience balancing hands-on troubleshooting with team leadership and stakeholder communication.
• Familiarity with Sigma, Tableau, or Power BI and their interaction with backend data platforms.
• Solid understanding of incident response and root cause analysis using Jira, Confluence, or ServiceNow.
• Ability to coach junior analysts, enforce triage processes, and lead with accountability.
• Experience supporting business stakeholders across Finance, Operations, and Compliance is required.
• Any Graduate degree or diploma in Computer Science or a related field.

Key Skills

Education

Any Graduate