Description

Oversee the daily support and reliability of the enterprise data ecosystem, leading a team to resolve tickets, data issues, and reporting anomalies.

This role is hybrid.

Responsibilities

• Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of tickets and data issues.
• Diagnose and resolve data load failures, access issues, and reporting anomalies across Snowflake and related tools.
• Monitor daily data health checks to ensure scheduled pipelines and report refreshes operate smoothly.
• Serve as the primary escalation point for complex data issues requiring cross-functional coordination.
• Collaborate with engineering and business users to investigate discrepancies and improve support processes via automation.

Required Skills

• 5+ years in data analytics, operations, or platform support, with 2+ years in a senior or lead role.
• Strong technical knowledge of Snowflake, SQL, and modern data architectures.
• Experience with Sigma, Tableau, or Power BI and their interaction with backend data platforms.
• Solid understanding of incident response and root cause analysis using Jira, Confluence, or ServiceNow.
• Ability to coach junior analysts, enforce triage processes, and lead with accountability.
• Experience supporting business stakeholders across Finance, Operations, and Compliance.
• Any graduate degree or diploma in Computer Science or a related field.

Preferred Skills

• Experience balancing hands-on troubleshooting with team leadership and stakeholder communication.

Key Skills

Education

Any Graduate