Description

Lead technical design and implementation of customized Salesforce Service Cloud solutions.

Responsibilities

• Design and develop custom solutions using Apex, Visualforce, and Lightning Components.
• Manage technical aspects of Salesforce implementations, including system integrations and data migration.
• Optimize Service Cloud features such as Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
• Build and maintain Customer Community portals and integrate Community Cloud.
• Translate business requirements into technical specifications and provide mentorship to team members.

Required Skills

• 10+ years of experience in Salesforce development and technical leadership.
• Expertise in Salesforce Service Cloud implementations.
• Hands-on experience with Apex, Visualforce, and Lightning Components.
• Proficiency in integrating Salesforce with third-party systems using REST and SOAP APIs.
• Deep knowledge of Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
• Experience configuring Live Agent webchats, role-based permissions, and Service-level agreements (SLA).
• Proven ability to manage data migration and integration processes.
• Strong background in developing Customer Community portals.

Key Skills

Education

Any Graduate