Description

Lead technical design and implementation of customized Salesforce Service Cloud solutions.

Responsibilities

  • Design and develop custom solutions using Apex, Visualforce, and Lightning Components.
  • Manage technical aspects of Salesforce implementations, including system integrations and data migration.
  • Optimize Service Cloud features such as Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
  • Build and maintain Customer Community portals and integrate Community Cloud.
  • Translate business requirements into technical specifications and provide mentorship to team members.

Required Skills

  • 10+ years of experience in Salesforce development and technical leadership.
  • Expertise in Salesforce Service Cloud implementations.
  • Hands-on experience with Apex, Visualforce, and Lightning Components.
  • Proficiency in integrating Salesforce with third-party systems using REST and SOAP APIs.
  • Deep knowledge of Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
  • Experience configuring Live Agent webchats, role-based permissions, and Service-level agreements (SLA).
  • Proven ability to manage data migration and integration processes.
  • Strong background in developing Customer Community portals.

Key Skills
Education

Any Graduate

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