Description

Lead the technical implementation and design of Salesforce Service Cloud solutions for enterprise clients.

Responsibilities

• Design, develop, and implement customized solutions using Apex, Visualforce, and Lightning Components.
• Lead technical aspects of Salesforce projects, including system integrations and custom solution development.
• Optimize Service Cloud features such as Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
• Develop and maintain Customer Community portals and handle Community Cloud integrations.
• Translate business requirements into technical design specifications and mentor team members.

Required Skills

• 10+ years of experience in Salesforce development and technical leadership.
• Deep expertise in Salesforce Service Cloud implementations.
• Hands-on experience with Apex, Visualforce, and Lightning Components.
• Proficiency with REST and SOAP APIs for system integration.
• Experience configuring Case Management, Case Routing, Live Agent, and Omni-Channel.
• Knowledge of role-based permissions, Service-level agreements (SLA), and Knowledge Base.
• Experience managing data migration and integration processes.
• Ability to design Customer Community portals.

Key Skills

Education

Any Graduate