Description

You will lead the development and maintenance of IVR and Cases applications.

Responsibilities

• Oversee the full development lifecycle from project scoping and planning to implementation and maintenance.
• Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
• Develop applications using Google Cloud Platform tools including Dialogflow and Contact Center.
• Integrate IVR solutions with CRM, ERP, and contact center platforms.
• Provide Tier I, II, and III support to troubleshoot issues and resolve customer inquiries.
• Lead a team of engineers and cross-functional stakeholders through project launches.

Required Skills

• 10+ years of professional engineering experience.
• Proficiency in JavaScript, Java, or Python.
• Experience with Google Cloud Platform, specifically Dialogflow and Contact Center.
• Strong understanding of IVR design principles and best practices.
• Proven ability to integrate systems with CRM and ERP platforms.
• Demonstrated experience in Tier I, II, and III technical support.
• Ability to manage the complete software development lifecycle.

Key Skills

Education

Any Gradute