Description

Key Skills: IAM, Sailpoint Iiq, OKTA, Saviynt, Sailpoint IdentityNow, Cyberark Pam

Roles and Responsibilities:

IAM Operations & Platform Support

• Oversee daily IAM operations across SailPoint / Okta / PAM platforms
• Ensure platform stability, availability, and SLA adherence
• Monitor and resolve:
  • Access requests
  • Incidents
  • IAM-related issues
• Coordinate with engineering teams for escalations and fixes

IGA (SailPoint / Saviynt) Operations

• Manage identity lifecycle (JML) across enterprise systems
• Support:
  • Access provisioning / de-provisioning
  • Certifications / access reviews
  • Role and entitlement management
• Oversee application onboarding and integrations into IGA platforms
• Monitor aggregation, correlation, and provisioning workflows

Okta IAM Operations

• Support SSO, MFA, and authentication workflows using Okta
• Manage:
  • User lifecycle
  • Groups, roles, and policies
• Troubleshoot authentication, federation (SAML/OIDC), and access issues

PAM (Privileged Access Management)

• Support PAM tools (CyberArk / BeyondTrust / etc.)
• Manage:
  • Privileged account onboarding
  • Access controls and session management
• Ensure least privilege and secure privileged access practices

Application Onboarding & Integration

• Lead or support onboarding of applications into IAM platforms
• Work with application teams to:
  • Define access models
  • Configure integrations
  • Validate entitlements and workflows
• Ensure smooth go-live and post-onboarding support

Incident Management & Troubleshooting

• Act as primary escalation point for IAM incidents
• Perform:
  • Root cause analysis (RCA)
  • Issue resolution and preventive actions
• Support major incident handling and production stabilization

Audit, Compliance & Governance

• Support:
  • Access certifications
  • Audit evidence and compliance reporting
• Ensure adherence to:
  • IAM policies
  • Security standards
  • Regulatory requirements
• Drive remediation for audit findings

Team Leadership & Coordination (2+ Years Required)

• Lead a team of IAM operations/support engineers
• Allocate tasks and track daily/weekly deliverables
• Ensure SLA adherence and quality of delivery
• Mentor and guide team members on IAM processes and tools
• Coordinate with:
  • Business teams
  • Security stakeholders
  • Vendors and global teams

Process Improvement & Reporting

• Identify opportunities for automation and optimization
• Improve IAM processes and reduce operational inefficiencies
• Track and report:
  • SLA metrics
  • Incident trends
  • Access governance KPIs

Skills Required:

• 6-8 years of IAM experience (end-to-end IAM exposure mandatory)
• Minimum 2 years of team handling / leadership experience
• Experience working in enterprise IAM / security operations environments

Technical Skills (Mandatory)

• Strong hands-on experience with:
  • SailPoint (IdentityNow / IIQ) or Saviynt (IGA)
  • Okta IAM (SSO, MFA, Federation)
  • PAM tools (CyberArk / BeyondTrust / similar)
• Deep understanding of:
  • Identity lifecycle (JML)
  • Access provisioning and workflows
  • Access certifications and governance

Education: Bachelor's Degree in related field

Key Skills

Education

Any Graduate