Description

You will lead infrastructure operations to ensure seamless system performance and customer support.

Responsibilities

• Provide time-critical support to system users and manage technical grievances or escalations.
• Identify infrastructure pressure points and implement measures to minimize operational risks.
• Drive automation initiatives to improve technology efficiency and reduce ownership costs.
• Ensure strict adherence to ITIL frameworks, information security policies, and agreed SLAs.
• Maintain compliance with established procedures to reduce process violations and escalations.

Required Skills

• 2+ years of experience in a relevant infrastructure or operations field.
• Hands-on experience with Microsoft Endpoint Configuration Manager (MECM).
• Proficiency with SentinelOne EDR.
• Experience managing Microsoft DLP and McAfee (Trellix) data loss prevention.
• Knowledge of BitLocker disk encryption and general disk encryption protocols.
• Strong troubleshooting skills using product logs.
• Solid understanding of various Operating Systems.
• Familiarity with standard IT concepts, practices, and procedures.

Preferred Skills

• Experience with Microsoft Endpoint Manager (Intune).
• Relevant industry certifications.

Key Skills

Education

Any Gradute