Description

Lead infrastructure operations to ensure system performance, minimize operational risks, and support end users through time-critical technical escalations.

This role is on-site.

Responsibilities

• Manage technical escalations and provide time-critical support to system users.
• Identify infrastructure pressure points and implement measures to minimize operational risks.
• Drive automation initiatives to improve technology efficiency and reduce ownership costs.
• Ensure strict adherence to ITIL frameworks, information security policies, and agreed SLAs.

Required Skills

• 2+ years of experience in infrastructure or operations.
• Hands-on experience with Microsoft Endpoint Configuration Manager (MECM).
• Proficiency with SentinelOne EDR.
• Experience managing Microsoft DLP and McAfee (Trellix) data loss prevention.
• Knowledge of BitLocker disk encryption and general disk encryption protocols.
• Strong troubleshooting skills using product logs.
• Solid understanding of various Operating Systems and standard IT concepts.

Preferred Skills

• Experience with Microsoft Endpoint Manager (Intune).
• Relevant industry certifications.

Key Skills

Education

Any Gradute