Description

In this role, you will:

• Lead complex infrastructure initiatives, including designing, building, deploying, and maintaining solutions that support business applications
• Evaluate internal and external software solutions that could help achieve target-state architecture goals
• Make technical design decisions, develop implementation plans, and identify project risks and resource requirements
• Serve as a technical advisor to innovation teams and project managers, translating experimentation and evaluation needs into secure, scalable lab requirements and service capabilities
• Provide guidance on lab offerings, supported platforms, technical constraints, and effective use of the lab environment
• Administer and support Windows, Linux, VMware, Hyper-V, Microsoft Azure, AWS, and Google Cloud Platform environments used by lab customers
• Troubleshoot complex technical issues involving operating systems, endpoint platforms, cloud services, connectivity, proxy services, identity, compatibility, and platform integrations
• Analyze high-impact outages to strengthen processes, procedures, controls, and long-term platform reliability
• Design, develop, test, automate, and document infrastructure solutions using Agile development practices
• Automate infrastructure provisioning, configuration, and operational tasks using PowerShell, Bash, Terraform, or similar tools where appropriate
• Create and maintain knowledge articles, technical procedures, operational documentation, and service standards
• Support risk and control activities by adhering to established policies, procedures, and operational standards
• Recommend cost-effective courses of action that support business and operational outcomes
• Collaborate with peers, colleagues, managers, and third-party vendors to resolve issues and achieve goals
• Partner with senior infrastructure engineers on larger-scale platform enhancements, new offerings, lifecycle work, and service improvements

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of hands-on experience supporting Windows/Linux Server platform

Desired Qualifications:

• Strong customer-facing skills with experience serving as a technical advisor to engineering, architecture, and project teams
• Experience supporting enterprise environments across on-premises, cloud, SaaS, end-user computing, and hybrid platforms
• Hands-on experience with Windows, macOS, Linux, iOS, Android, virtualization, compute, storage, networking, identity, security, and endpoint technologies
• Experience with VMware, Hyper-V, Kubernetes, container-based technologies, Microsoft Azure, AWS, and Google Cloud Platform; multi-cloud experience preferred
• Experience evaluating, integrating, and operationally supporting emerging technologies, AI/ML platforms, enterprise SaaS solutions, innovation labs, proof-of-concept programs, sandbox environments, or pre-production testing platforms
• Experience supporting enterprise networking, identity, proxy services, secure connectivity, access management, endpoint management, or infrastructure automation
• Ability to automate infrastructure provisioning, configuration, and operational processes using PowerShell, Bash, Terraform, or similar tools
• Strong troubleshooting, communication, documentation, problem-solving, organizational, and customer service skills
• Self-motivated team player with technical curiosity, adaptability, attention to detail, and a passion for learning emerging technologies
• Relevant cloud, infrastructure, virtualization, endpoint management, or security certifications are a plus; demonstrated hands-on experience is valued most

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Ability to lift 50+ pounds
• Visa sponsorship is not available for this position
• This position offers a hybrid work schedule

Key Skills

Education

Any Graduate