Description

Lead ITIL Change Management process support, technical resource development, and scaling initiatives.

This role is remote.

Responsibilities

• Manage and evolve ITIL Change Management governance and best practices.
• Design process maps and manage Change Advisory Board meetings.
• Lead cross-functional collaboration to analyze gaps and document baseline processes.
• Develop project plans to implement service-oriented Change Management approaches.
• Evaluate metrics and drive continuous improvement in ITSM operations.

Required Skills

• 8+ years of process engineering experience.
• Expert-level knowledge of ITIL Change Management processes, KPIs, and best practices.
• ITIL Foundation certification.
• Experience in process development, mapping, and documentation techniques.
• Ability to create and manage detailed project plans.
• Proficiency in using data and analytics to drive process improvements.
• Bachelor's Degree in Computer Science, Information Technology, or related field (or 4 additional years of relevant work experience in lieu of a degree).

Preferred Skills

• Advanced degree in a relevant field.

Key Skills

Education

Any Graduate