Description

Lead the product support team to ensure operational excellence and high user satisfaction for AI-powered solutions.

This role is on-site.

Responsibilities

• Lead the Product Support team to ensure smooth operations and high user satisfaction.
• Develop and implement support strategies aligned with user needs and company goals.
• Analyze support metrics and feedback to identify necessary product improvements.
• Coordinate with internal departments to escalate and resolve complex technical issues.
• Mentor and train the support team to maintain high service standards.

Required Skills

• 5+ years of experience in product support engineering.
• Working knowledge of AI technologies.
• Proficiency in SQL for data analysis and reporting.
• Understanding of APIs to facilitate integrations and troubleshooting.
• Experience in data analysis.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE