Description

Key Responsibilities:

 

• Design and implement comprehensive test strategies for traditional and AI-powered features within the Personal Health Concierge platform, prioritizing high-impact areas
• Develop and execute detailed test scenarios based on business requirements and acceptance criteria across provider search, facility search, symptom guidance, benefits navigation, cost estimation, claims status, and contact center handoff modules
• Perform functional, regression, integration, and system testing to ensure measurable quality and compliance of web applications and microservices
• Validate chatbot conversations, AI-generated responses, and RAG-based retrieval accuracy, ensuring prompt behavior and guardrail compliance for healthcare-specific use cases
• Conduct API and integration testing for provider directory APIs, benefits and eligibility APIs, claims APIs, cost estimation services, AI gateway services, and contact center integrations
• Collaborate with Product Owners, AI Architects, Developers, and Business SMEs to establish robust quality engineering practices and drive continuous improvement
• Leverage automation tools such as Selenium and Jenkins to streamline testing workflows and increase coverage
• Perform accessibility testing using JAWS to ensure compliance with accessibility standards across the platform 
  
   

Required Skills:

 

• Jenkins
• Postman
• Selenium
• Behavior Driven Development (BDD)
• SoapUI
• System Integration Testing
• Zephyr
• Test Driven Development (TDD)
• Accessibility Testing with JAWS
  
   

Preferred Skills: 

 

• 1. Cucumber
• 2. AI validation and conversational testing
• 3. Healthcare domain expertise
• 4. Advanced API automation
• 5. Experience with contact center integrations (Avaya)
• 6. RAG (Retrieval-Augmented Generation) testing

Key Skills

Education

Bachelor's degree