Description

You will lead Salesforce development and onsite support operations, managing L2/L3 tickets and ensuring system stability.

This role is on-site.

Responsibilities

• Manage L2/L3 support tickets and troubleshoot system issues for end users and stakeholders.
• Ensure system stability and uptime, adhering to Salesforce best practices.
• Identify root causes of recurring issues and propose long-term fixes and enhancements.
• Lead onsite Salesforce support operations.

Required Skills

• 8+ years of professional experience.
• Expert knowledge of Salesforce.
• Experience managing technical support operations.
• Ability to troubleshoot complex system issues.
• Strong understanding of Salesforce architecture and best practices.

Preferred Skills

• Experience with L2/L3 support ticket management systems.
• Background in leading onsite support teams.

Key Skills

Education

Any Gradute