Description

  Key Responsibilities & Qualifications

 Demonstrated experience across the full Salesforce development lifecycle, including requirements gathering, technical analysis, solution design, development, testing, deployment, and production support. Experience delivering large-scale, end-to-end Salesforce implementations. Mandatory hands-on experience with Salesforce Omni Studio and Omni-Channel, including configuration, development, and implementation. Strong experience with Sales Cloud and Service Cloud. Hands-on experience with Omni Studio components, including:OmniScriptDataRaptorFlexCardsIntegration Procedures Experience with Omni-Channel routing, including queues, skills-based routing, presence/status configuration, and agent workload management. Strong knowledge of Apex, OOP, Triggers, Visualforce, Lightning Experience, Lightning Web Components (LWC), and Salesforce design patterns. Experience with Salesforce configuration, security, automation, Knowledge, Experience Cloud, Reports, and Dashboards. Strong experience designing and developing REST API integrations using MuleSoft, Kafka, or other event-driven integration platforms. Experience with Salesforce Agent force and/or AI technologies, including AI-powered agents, generative AI, prompt engineering, AI automation, or integration of AI services with Salesforce. Understanding of responsible AI practices, AI security, data grounding, and Salesforce AI capabilities is a plus. Experience designing scalable, secure, and maintainable Salesforce solutions. Experience establishing CI/CD and Salesforce deployment pipelines using Git, Copado, or similar tools. Proficiency with Jira, Git, VS Code, and Agile/Scrum methodologies. Strong experience with Salesforce testing, debugging, performance optimization, governor limits, bulkification, and asynchronous Apex. Experience supporting Salesforce production environments and resolving complex technical issues. Strong communication, problem-solving, architecture, and collaboration skills. Preferred Certifications Salesforce Platform Developer I/I Salesforce Industries/OmniStudioSalesforce Service Cloud Salesforce AI/Agent force certifications Work Experience 10-15Years

Key Skills

Education

Bachelor's degree