Description

You will lead and manage testing efforts for Salesforce Service Cloud implementation within a regulated system environment.

Responsibilities

• Define and implement end-to-end test strategies aligned with project goals and compliance requirements.
• Lead test planning activities, including scope definitions and risk analysis.
• Collaborate with cross-functional teams, including BAs, developers, QA engineers, and compliance teams.
• Review and approve test deliverables such as Test Plans, Test Scripts, and Traceability Matrices.
• Manage defect triage and oversee System, regression, UT, and validation testing efforts.

Required Skills

• 8 to 12 Years of professional experience.
• Strong understanding and experience in manual testing, including test case creation and execution.
• Experience in test management, covering planning, monitoring, and control of testing tasks.
• Proven leadership ability to manage QA testers, assign tasks, and meet testing objectives.
• Knowledge of Software Development Life Cycle (SDLC).
• Familiarity with Agile development methodologies.
• Ability to troubleshoot issues and find solutions quickly and effectively.

Preferred Skills

• Experience with Computer System Validation (CSV).
• Experience verifying Salesforce Service Cloud systems involving case management and Omni Channel.

Key Skills

Education

Any Graduate