Description

You will lead the integration of service design frameworks and AI solutions to optimize customer interactions and business processes.

Responsibilities

• Develop and implement service design frameworks that incorporate AI to streamline processes and improve customer interactions.
• Collaborate with product managers, developers, and designers to coordinate research, strategy, ideation, and concept testing.
• Create user-centered solutions that align business objectives with technical requirements and user needs.
• Influence stakeholders through visual and verbal storytelling to drive alignment and incorporate feedback into the strategic vision.

Required Skills

• 6-10 years of experience in Service Design, Design Strategy, or Human-Centered Design.
• 10+ years of total professional experience.
• Proven leadership experience.
• Experience integrating AI technologies into service design workflows.
• Proficiency in Agile methodologies.
• Strong analytical and quantitative skills with a data-driven approach.
• Excellent written and oral communication skills for presenting to senior executives.
• Expertise in Service Design, Design Strategy, and Agile.

Key Skills

Education

Any Gradute