Description

You will lead technical planning, requirements gathering, and the end-to-end delivery of ServiceNow solutions.

Responsibilities

• Lead technical planning, estimation, development, testing, and project management phases.
• Architect and deliver ServiceNow solutions while serving as a technical mentor to the team.
• Manage the continual improvement of services and provide technical leadership.
• Communicate complex technical concepts to both technical staff and high-level decision makers.
• Author and present technical documentation for various stakeholders.

Required Skills

• 5+ years of experience with ServiceNow implementations, specifically in ITOM, CMDB, and ITSM.
• Hands-on experience configuring ITOM Discovery (on-premise and Cloud) and Service Mapping.
• Strong understanding of CMDB and CSDM frameworks.
• Experience with Event Management and integrating monitoring tools on the ServiceNow platform.
• Proficiency in JavaScript and the Glide API.
• Experience integrating external systems using REST and SOA.
• Solid foundation in Computer Science, including data structures, algorithms, and software design.
• Working knowledge of the ITIL framework and Agile methodologies.
• Understanding of networking and cloud concepts.
• Bachelor’s Degree in MIS, Computer Science, Math, Engineering, or a comparable major.

Preferred Skills

• ServiceNow Certified System Administrator (CSA).
• CIS-ITOM Discovery, CIS-Service Mapping, or CIS-Event Management certifications.
• Client-facing or consulting experience.

Key Skills

Education

Any Graduate