Description

You will lead the configuration, customization, and integration of ServiceNow modules.

Responsibilities

• Lead and deliver hands-on configuration, customization, and integration of ServiceNow modules.
• Act as Technical Lead and Administrator, ensuring quality across all project deliverables.
• Design and implement automated workflows, ticketing systems, dashboards, and reports.
• Manage CMDB, ITIL/ITSM processes, and integrations with internal/external systems.
• Mentor junior developers and share best practices during implementation.

Required Skills

• Minimum 15+ years of overall IT experience.
• Proven experience as a Lead Developer in 5+ end-to-end ServiceNow implementation projects.
• Deep hands-on experience with ServiceNow development, customization, and administration.
• Expertise in ITIL, ITSM, ITOM, ITBM, ITAM, and Change Management practices.
• Proficiency with LDAP, AD, SSO, Web Services, REST/SOAP, Azure AD, and Service Graph Connectors.
• Strong scripting skills (JavaScript, SQL).
• Experience working with remote and cross-functional teams.
• ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation Certification are mandatory.

Key Skills

Education

Any Graduate