Description

You will design, develop, and implement ServiceNow solutions to improve business efficiency and user experience.

Responsibilities

• Design and develop solutions on the ServiceNow platform for ITSM and CSM.
• Document baselines and gather requirements with client stakeholders.
• Develop implementation plans for ITSM and CSM module deployments, finalizing scope and high-level architecture.
• Support iterative application configuration and lead joint design sessions with stakeholders.
• Assist in system validation and prepare the organization for production deployment.

Required Skills

• Minimum 8+ years of ServiceNow development experience.
• CSA/CAD certifications (Compulsory).
• CIS-ITSM / CIS-CSM certification (Compulsory).
• Strong knowledge of JavaScript and ITIL practices.
• Experience developing end-to-end solutions for ITSM and CSM.
• Proficiency in customizing ServiceNow: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.
• Extensive hands-on experience with JavaScript, CSS, Jelly, XML, HTML, and Glide.
• Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.
• Experience in agile development environments.

Key Skills

Education

Any Graduate