Description

Job Description

• Lead the design, implementation, and optimization of ServiceNow applications and modules, ensuring alignment with organizational objectives and regulatory requirements.
• Serve as the primary subject matter expert for CSDM, Service Catalogs, Incident/Change/Problem Management, CMDB, and Demand Management within ServiceNow.
• Oversee integrations between ServiceNow and third-party applications relevant to banking and financial services, ensuring seamless data flow and interoperability.
• Collaborate with stakeholders to gather requirements, analyze business processes, and translate needs into effective ServiceNow solutions.
• Develop and maintain documentation, workflows, and best practices for ServiceNow modules and integrations.
• Monitor and analyze system performance, user adoption, and process efficiency; recommend and implement improvements as needed.
• Provide guidance, mentorship, and training to team members and end-users on ServiceNow functionalities and process enhancements.
• Ensure compliance with industry standards, data governance, and security protocols within ServiceNow implementations.
• Partner with IT, business units, and external vendors to support ongoing enhancements and resolve incidents or issues related to ServiceNow.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (Master’s preferred).
• 5+ years of proven experience with ServiceNow, including APM, CSDM, Service Catalogs, Incident/Change/Problem, CMDB, Demand Management, and integrations.
• Strong understanding of banking and financial services operations, compliance, and regulatory requirements.
• Demonstrated experience leading ServiceNow projects and managing cross-functional teams.
• Proficient in creating and maintaining technical documentation, workflows, and process maps.
• Excellent problem-solving, analytical, and communication skills.
• Relevant ServiceNow certifications (e.g., Certified System Administrator, Application Developer, Implementation Specialist) highly desirable.

Preferred Skills

• Experience with Agile methodologies and project management tools.
• Familiarity with ITIL framework and best practices.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and collaboration skills.
• Knowledge of data governance, security, and compliance in banking and financial services

Key Skills

Education

Any Graduate