Description

Lead the design, implementation, and optimization of ServiceNow applications for banking and financial services. You will serve as the primary subject matter expert for CSDM, Service Catalogs, Incident/Change/Problem Management, CMDB, and Demand Management.

This role is on-site.

Responsibilities

• Oversee integrations between ServiceNow and third-party applications, ensuring seamless data flow and interoperability.
• Collaborate with stakeholders to gather requirements, analyze business processes, and translate needs into effective ServiceNow solutions.
• Develop and maintain documentation, workflows, and best practices for ServiceNow modules and integrations.
• Monitor system performance, user adoption, and process efficiency; recommend and implement improvements.
• Ensure compliance with industry standards, data governance, and security protocols within ServiceNow implementations.

Required Skills

• 10+ years of proven experience with ServiceNow, including APM, CSDM, Service Catalogs, Incident/Change/Problem Management, CMDB, and Demand Management.
• Strong understanding of banking and financial services operations, compliance, and regulatory requirements.
• Proficient in creating and maintaining technical documentation, workflows, and process maps.
• Demonstrated experience leading ServiceNow projects and managing cross-functional teams.
• Excellent problem-solving, analytical, and communication skills.
• Strong stakeholder management and collaboration skills.

Preferred Skills

• Relevant ServiceNow certifications (e.g., Certified System Administrator, Application Developer, Implementation Specialist).
• Experience with Agile methodologies and project management tools.
• Familiarity with ITIL framework and best practices.

Key Skills

Education

Any Graduate