Description

Lead end-to-end ServiceNow implementations, owning design, configuration, integration, testing, and deployment.

This role is hybrid.

Responsibilities

• Own ServiceNow delivery, ensuring timelines, quality, and business outcomes are met.
• Provide hands-on expertise in ITSM modules including Incident, Problem, Change, Request, CMDB, and Asset Management.
• Design architecture, workflows, and integrations with enterprise systems.
• Drive CMDB implementation, data governance, and accuracy improvements.
• Mentor developers, administrators, and partner teams while ensuring adherence to ITIL best practices.

Required Skills

• 5+ years of hands-on ServiceNow implementation and configuration experience.
• Deep expertise in ServiceNow ITSM modules and CMDB design.
• Proficiency in workflow configuration, scripting, and system integrations.
• Strong understanding of ITIL framework and service management processes.
• Experience leading implementation teams and managing vendor partners.
• Bachelor’s degree in computer science, Information Systems, or equivalent experience.

Preferred Skills

• ITIL v4 certification and ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
• Experience deploying or scaling ServiceNow in a global or multinational organization.

Key Skills

Education

Bachelor's degree