Description

Key Responsibilities

Platform & Solution Development

• Lead the design and development of custom ServiceNow solutions including Catalog Items, Record Producers, Order Guides, Forms, Flows, and Integrations.
• Architect and implement complex Flow Designer workflows, approvals, notifications, routing logic, and Decision Tables.
• Develop and maintain custom Service Portals, including complex pages, UI components, custom widgets, and responsive UX designs.
• Create and optimize dashboards, reports, and performance analytics for operational and executive reporting.
• Design and implement client scripts, server-side scripts, Script Includes, Business Rules, and UI Policies following best practices.

Technical Leadership & Governance

• Oversee ServiceNow development activities to ensure compliance with best practices, security, performance, and governance standards.
• Guide architectural decisions related to platform customization vs. configuration.
• Review and approve technical designs and code developed by junior/offshore developers.
• Ensure consistent use of naming conventions, update set practices, and documentation standards.
• Identify and proactively address technical debt, performance issues, and platform risks.  Change, Release & Testing
• Manage update set strategy and oversee promotion across environments (DEV → TEST → UAT → PROD).
• Coordinate with QA and business teams for UAT support, defect resolution, and release readiness.
• Implement and support automated testing tools and regression testing strategies.
• Perform and oversee unit, integration, and regression testing to ensure high-quality releases.  Collaboration & Stakeholder Engagement
• Partner with Product Managers, Business Analysts, Service Catalog Managers, and Process Owners to translate business requirements into scalable technical solutions.
• Act as a technical point of contact for onshore/offshore teams and third-party vendors.
• Coordinate with ServiceNow vendors and support teams on product issues, upgrades, and patches.
• Provide demos, walkthroughs, and solution presentations to technical and non-technical stakeholders

Key Skills

Education

Bachelor's degree