Description

Responsibilities:

• Lead the design, development, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and customize SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Strategic Planning.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain business rules, client scripts, script includes, workflows, Flow Designer solutions, UI policies, and catalog items.
• Design and implement integrations with enterprise applications such as Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Build dashboards, reports, KPIs, and executive-level portfolio management insights.
• Optimize project lifecycle management, governance processes, capacity planning, and resource allocation.
• Lead code reviews, technical design sessions, and implementation best practices.

Requirements:

• 10+ years of overall IT experience.
• 7+ years of hands-on ServiceNow development experience.
• Strong experience implementing and supporting ServiceNow Strategic Portfolio Management (SPM).
• Expertise in:
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Agile Development
• Strategic Planning
• Innovation Management
• Strong ServiceNow development experience using:
• JavaScript
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• Flow Designer
• Integration Hub
• Experience developing REST and SOAP integrations.
• Strong understanding of ServiceNow platform architecture, CMDB, and data modeling.
• Experience with ServiceNow ITSM and ITOM modules.
• Knowledge of Agile, Scrum, and SAFe methodologies.
• Excellent communication, stakeholder management, and leadership skills.

Preferred, but not required:

• Experience integrating ServiceNow with Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Experience with ServiceNow Performance Analytics and Reporting.
• Knowledge of App Engine Studio and Automation Engine.
• Experience with ServiceNow AI capabilities, Predictive Intelligence, and GenAI features.
• Exposure to cloud platforms such as Azure or AWS.
• Experience in Banking, Financial Services, Insurance, or Healthcare domains

Key Skills

Education

Bachelor's degree