Description

You will own production stability and incident response for large-scale ecommerce systems.

This role is on-site.

Responsibilities

• Coordinate production incident response across application, infrastructure, and support teams.
• Use Dynatrace and Splunk to analyze logs, metrics, traces, and system dependencies.
• Design operational dashboards and define monitoring thresholds to reduce alert noise.
• Conduct root cause analysis and implement corrective actions for system failures.
• Develop runbooks and automation scripts to improve operational efficiency.

Required Skills

• 8+ years in Site Reliability Engineering, DevOps, or Platform Engineering.
• Hands-on experience with Dynatrace and Splunk.
• Strong understanding of microservices, APIs, Kubernetes, and cloud platforms.
• Experience supporting large-scale ecommerce or enterprise production environments.
• Proficiency in Python or shell scripting for automation.
• Experience with ServiceNow, Jira, PagerDuty, and Microsoft Teams.
• Solid troubleshooting skills for latency, throughput, and database performance.

Preferred Skills

• Familiarity with Dynatrace DQL, Grail, Smartscape, Davis AI, and SLOs.
• Experience with automated incident analysis or self-healing workflows.

Key Skills

Education

Bachelor's degree